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Why Change Registrars
Allow CICS to answer your questions and concerns... |
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Organizations become dissatisfied with their registrars for a variety of reasons; the majority of them stem from the registrar-client relationship. |
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Their Way
û Inconsistency in interpretation of the standard and audit findings - one auditor interprets the requirement one way and the next auditor another. Enough to drive you crazy!
û Price - In addition to their high man-day rates they have many “additional” charges
û Non value added Corrective Action Requests - The CAR’s left by the auditors do not improve your system or your business! These represent a waste of time and money!
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Our Way
ü Consistent Interpretation - You will have an assigned auditor. If an auditor change is required, you will be introduced to the new auditor before your audit visit and will be able to have a interview with him/her prior to the audit. This of course, is on top of our training and continuous communications between auditors!
ü Price - We do not charge trivial but expensive add-ons like: Ø Planning fee Ø Administration fee Ø Review and decision fees Ø Accreditation fees Ø Duplicate report fees
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û Focus on “Write what you do and do what you write” has created a mind set to have everything documented - Some registrars think that to have a system, you need to document everything! This could not be further from the truth!
û Client is never given a “contact person” - you never know who you need to deal with for questions or to resolve issues.
û Registrars focus on “the larger clients first” - smaller clients are neglected to service the larger more profitable clients.
û Audits continually being rescheduled - to accommodate more audits, some registrars move the scheduled audits around disrupting your schedule!
û Registrar’s response time to questions and concerns is too long - communication with registrar or auditors is poor!
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ü Value added Corrective Action Requests - All of our CAR’s will add value to either your system or your business. We focus on liabilities to your business and how to minimize the risk of occurrence.
ü Focus on Effectiveness - Our focus is on the effectiveness of your system in controlling and minimizing your organizations risks and meeting the selected standard. With the correct approach, your risks are minimized and your objectives achieved.
ü Point of Contact - All our clients are given a “Project Manager” who is in charge of your account and assists you through the whole certification cycle.
ü Your ARE an important client - Your project manager only has a limited number of clients regardless of size. They will give you the best customer service in the industry!
ü Rescheduling - We have a 95.8% on - day delivery rate! We don’t think other registrars even track this!
ü Response Time - Our customer service representatives are always there to assist you! If you need to speak with one of our lead auditors, we will have one call you within one day. |
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Call today and speak with one of our lead auditors or request a proposal online.
Office (281) 444-3942
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® CICS-Americas 2007 |
